Frequently asked questions

Yes, SharePoint Libraries where any of the following parameters are set to true in SharePoint APIs will also not be scanned because they only contain content that does not constitute collaborative use cases:

No, there are no maintenance or mandatory onboarding fees. Unlimited support and software updates are included with your subscription. We will offer optional paid onboarding for your governance team at a later stage through our partners.

You can use Rencore Governance with one or multiple tenants. Each connected Office 365 tenant requires its own subscription.

No, we tested Rencore Governance already with tenants of over 250,000 users. Rencore Governance scales its infrastructure automatically, but the amount of the data in the tenant may impact the frequency the analysis data is refreshed.

Yes, the dashboards are completely customizable. You can add/remove/reorder the tiles on a dashboard.

Yes, it is possible to set up more than one Workspace. This would be beneficial if you were a consultant and had access to multiple customer tenant(s).

Absolutely! If you prefer to pay via wire transfer, please contact our sales team directly.

With Release 7.4.2 the way that we show related objects is changing with two distinctive changes.

Yes, Rencore Governance (SaaS) is available for monthly subscription through the Azure Marketplace for the Essential, Professional, and Premium plans, supporting tenants with up to 1,000 users. Please note that monthly billing carries a 20% premium compared to annual billing.

Yes, Rencore Governance can be self-hosted in your own Azure subscription in GCC and GCC high.

Yes, Rencore Governance can analyze multi-geo environments.

It is possible to see the number of users licensed to Rencore Governance directly in Rencore Governance. This article shows both methods.

If you do not cancel your subscription, the license will renew automatically. We recommend reviewing your subscription requirements with your Customer Success Manager ahead of renewal to ensure your licensing continues to meet your governance needs.

At Rencore we take data protection seriously. As such your data will be protected by the following:

Scans are performed automatically within Rencore Governance, so you are not currently able to schedule or force a scan. For more information, see the links below:

Services will be scanned in the order of services shown on the inventory page. Currently, this is:

Yes, Rencore recognizes your right to confidentiality and is committed to protecting your privacy, as detailed in the Governance Terms of Service, Privacy Policy, and Data Processing Agreement.

Yes, there are two limits with regard to how many emails can be sent daily;

The Rencore Teams App must be deployed and enabled by your organization's IT admin. If you can't find it in your Teams sidebar or the app catalog, contact your IT team to request access.

- A manual review runs once when you trigger it. The schedule auto-disables after the cycle finishes. Enable it again to start a new cycle with fresh data. - A scheduled review runs automatically on a recurring cadence. It stays enabled between cycles and creates new cycles on each scheduled date.

According to Microsoft, there are 4 types of users: Internal and external members, and Internal and external guests. The details of which are in Rencore Governance:

Automation consists of multiple steps that contain actions (e.g. Send a mail, disable a user account...). As such, there are some limitations to automation

Depending on how consent was given in Rencore Governance (Global consent or Consent per service), the following lists the Enterprise Applications that are installed when consent is given and the app applied when connecting a tenant.

These codes are created and governed by Microsoft, Although, Microsoft does not create an official list of the template codes, it is possible to manually find out what template code was used for the site and what the code means. There are some useful online sources that have done the groundwork for you:

A user in the connected Microsoft 365 tenant needs to be licensed for Rencore Governance if all of the following conditions are met:

A workspace is a container to centrally manage all settings, connected apps, and users for all environments of the workspace. All data of a workspace is stored in the same data center and storage container and cannot be separated.

Each workspace can have one or multiple environments that share the same workspace settings such as connected apps, users, storage accounts, and Azure datacenter.

Reports allow the rendering of data as charts, whereas Polices only allow rendering as a Datagrid but can be used to trigger automations.

Rencore Governance retains the collected data during your usage of our product, as it is required to build the dashboards, checks, and reports. Upon canceling the subscription, or otherwise no longer being a customer of Rencore, or at the end of a trial, we delete and purge the data after 30 Days.

Currently, Rencore Governance supports the following services:

By default, data is stored in Azure Storage Accounts in one of the available datacenters that can be chosen upon Workspace creation.

All teams show a default of 60 applications due to these being Microsoft Apps that are pre-installed and available to every team. Some of these are internal (or legacy) apps, so they may not all appear in the Teams UI. Currently, the API response for Teams apps does not indicate whether an app is internal or manually installed, so we show all installed apps. Below is the list of pre-installed apps you could use in your report/policy/segment builder creations.

Currently, it is not possible to scan the owners for these group types.

When system notifications are not showing up in your workspace, please check if "Demo Mode" has been enabled, since turning it on will hide all forms of notifications.

Microsoft now requires Multi-Factor Authentication (MFA) for administrator users. You must make sure that MFA is configured for the impacted users (or adjust their MFA policies) and then provide consent again. Failure to enable MFA for the consenting administrator will result in permissions being revoked.

Note: Archiving a team has no relation to the lock state of the related SharePoint Site Collection.