Create a Support Conversation

To create a support conversation, when you need to reach out to our support team.

1. Go to the Rencore Support Portal:http://support.rencore.com/, click “Login”.

   1. Enter your registered email address and password.
   2. Click “Login”.

2. Click “Submit a ticket”.

3. On the ticket submission, fill in the following:

   • Subject: Summarise the ticket following a suffix (Bug, Issue, Query, Feature,…)

   • Service: Select the service that the conversation references.

   • Customer Impact: What is the impact on your operations?

     • Informational - General question of feature request; no impact.
     • Low - Minor issue or non-critical function affected; work can continue normally.
     • Medium - Significant functionality impaired; work can continue with restrictions and additional effort.
     • High - Critical disruption; key features unavailable or service not reachable.

   • Description: Enter a description for the support conversation, providing as many details as possible.

     • If it is an issue:

       • Enter a description of the issue.
       • What were you expecting compared to what actually occurred?
       • Provide a list of the steps you did before encountering the problem.
       • Provide any errors displayed (especially Corelation ID), screenshots, or screen recordings.

     • If it is a Feature Request:

       • Summarise what the feature is required.
       • Provide a Use case, explaining why you need this, and what problem it solves.