Creating Service Now Tickets

Create a ServiceNow

To create a Ticket in ServiceNow using Rencore Governance Automations, you will need to use the ServiceNow Rest API.

1. Create a new inbound incident in ServiceNow using the REST API.

   

2. Once the Inbound Rest API is created, test it in the Rest API Explorer to create a new incident.
   

   1. After the Incident is created in ServiceNow, copy the HTTP method & Request Body from ServiceNow Rest API Explorer and test with Postman.

3. In Rencore Governance.

   1. Click on “Automation” on the Nav Panel.
   2. Click “Add Automation”.
   3. Click “Create Custom Automation”.

4. Set the Trigger to “manually” for “Users”.

5. 

6. Click the ”+” and select “Send HTTP request action”.

7. Fill in all the details copied from the REST API Explorer.

8. Set the Authentication type to “Basic”.

   1. Enter your “Username” and “Password”.

9. Click “Test Action”.

   1. Select a user to test.

   2. Click “Simulate Action”.

      1. If the status reply is “200”, click “Save”.

10. Click “Next”.

1.  Enter a "_Title_", "_Description_", "_Category_", and "_Icon_".
2.  Click "**Done**".

Create a ServiceNow Incident

To create a new incident in ServiceNow, you will need to trigger the ServiceNow Automation you just created against a user. This can either be a user via the Inventory, Policy, or Report.