Request the ability to view all Support Conversations for your Company

By default, you are only able to view the Support Conversations that you create. Our support team can allow specific users from your company to see any support conversations created by anyone from your company (providing the registered Support Account email is in the company’s domain).

Either request to your Customer Success Manager or create a Support Conversation as follows:

Subject: Required Users to have access to all Support Conversations from our Company

Customer Impact: Informational

Description: As the main point of contact for our company, I would like to request that the individuals listed below be granted access to view all support conversations created by users within our organisation. This will help ensure better visibility, continuity, and coordination when managing support requests.

Please grant the appropriate permissions to the following users:

• [Name 1 – Email]
• [Name 2 – Email]
• [Name 3 – Email]