Reference
Automations for ServiceNow
See the ServiceNow inventory reference for the objects these templates work on.
| Automation | Description | Category | Applies to |
|---|---|---|---|
| Create ServiceNow Incident for AI Agent Without Guardrails | When an active AI agent is detected without guardrail configuration, create a ServiceNow incident for the security team. | Security | — |
| Create ServiceNow Incident for Unapproved AI Model | When an active AI model is not in an approved state, create a ServiceNow incident to track governance review. | Security | — |
| Create ServiceNow Incident for External User with Privileged Role | When an external ServiceNow user is found holding a role, create a ServiceNow incident for access review. | Security | — |
| Create ServiceNow Incident for Disabled Injection Protection Guardrail | When a ServiceNow guardrail has injection protection disabled, create a ServiceNow incident for the security team. | Security | — |
| Create ServiceNow Incident for Unapproved AI Agent | When an AI agent without approval is detected, create a ServiceNow incident so ITSM can track remediation. | Operation | — |
| Create ServiceNow Incident | Starting point for creating a ServiceNow incident from any automation. Pick the trigger and fill in the incident details. | Operation | — |