Reference

ServiceNow AI Use Case

AI agent use cases defining business problems or automation opportunities

Part of the ServiceNow inventory.

Scan settings

Default scanning intervalAllowed scanning intervalsData removal during incremental scan
DailyDaily, Weekly, Bi-Weekly, Monthly, Never, InitialYes

Properties

Property Type Description Automation placeholder
Agent ServiceNow AI Agent AI agent assigned to this use case. {{ServiceNowAIUseCase.Agent}}
Key String Internal. {{ServiceNowAIUseCase.ApiKeyEncrypted}}
Created On DateTime Date when the use case was created. {{ServiceNowAIUseCase.CreatedOn}}
Initially Scanned DateTime Shows when this object was initially found in a scan. {{ServiceNowAIUseCase.CreatedTime}}
Description String Description of the use case. {{ServiceNowAIUseCase.Description}}
Display Name String {{ServiceNowAIUseCase.DisplayName}}
ID String Unique identifier of the use case. {{ServiceNowAIUseCase.Id}}
Instance ServiceNow Instance ServiceNow instance this use case belongs to. {{ServiceNowAIUseCase.Instance}}
Instance URL String Internal. {{ServiceNowAIUseCase.InstanceUrl}}
Last scan update DateTime Shows when this object was last updated in a scan. If an object is found during a scan but no property has been changed this date will not change. {{ServiceNowAIUseCase.LastModifiedTime}}
Name String Name of the use case. {{ServiceNowAIUseCase.Name}}
Risk Score Int32 Stores risk score {{ServiceNowAIUseCase.RiskScore}}
Risk Score Update DateTime Stores risk score update {{ServiceNowAIUseCase.RiskScoreLastUpdate}}
Risk Score Value String Stores risk score value like Low_Low {{ServiceNowAIUseCase.RiskScoreValue}}
State String Current state of the use case. Allowed values: active, draft, inactive. {{ServiceNowAIUseCase.State}}
Updated On DateTime Date when the use case was last updated. {{ServiceNowAIUseCase.UpdatedOn}}

Relations

Relation Service Description
ServiceNow AI Agent ServiceNow AI agents registered in ServiceNow AI Control Tower
ServiceNow AI Trigger ServiceNow Trigger configurations for AI agent activation
ServiceNow Instance ServiceNow ServiceNow instances that are configured to be scanned

Segments

Segment Description
Active ServiceNow AI Use Cases Shows AI use cases that are currently active

Actions

This object does currently not have any actions.

Policy Severity Description
Stale ServiceNow AI use cases (180+ days inactive) Low Detects active use cases not updated in over 180 days
ServiceNow AI use cases without an assigned agent Medium Detects active use cases that have no AI agent assigned
ServiceNow AI use cases without active triggers Low Detects active use cases that have no trigger configured

Last updated: 7/19/2026