Common troubleshooting issues
AI summary
Troubleshoot three common Rencore Governance problems: a sign-in consent prompt you cannot accept, automation errors about templates not configured properly, and missing permissions banners. Each issue includes the symptoms, the cause, and the fix. Check status.rencore.com first to see if Rencore is experiencing an incident in your region.
Fix three common Rencore Governance issues: a consent prompt at sign-in that you cannot accept, the automation error “Template are not configured properly”, and missing permissions. Before you start, check status.rencore.com. If an incident is listed for your region, Rencore is already working on it and no action is needed on your side.
What you see
A consent prompt at sign-in
When you sign in to your tenant, one of these messages shows up:
-
The App requires your admin’s approval
-
The application needs permission to access resources in your organization that only an admin can grant. Please ask an admin to grant permission to this app before you can use it.
An automation error about templates
In AutomationsAutomationAn automation is a workflow Rencore Governance runs on inventory objects when a trigger fires.Read more, the details of the Error in the Actions Menu show:
Template are not configured properly.
A missing permissions banner
Permission requirements change from time to time, which can leave a permission missing. When Rencore Governance detects a missing permission, it shows a banner:
Why it happens
A consent prompt at sign-in
Both messages mean that the Admin Consent Workflow is enabled for your tenant. Only administrators can give access to apps.
An automation error about templates
The template setting of the automation is not configured properly.
A missing permissions banner
Rencore Governance needs a permission that has not been consented yet.
How to fix it
A consent prompt at sign-in
A global administratorGlobal administratorGlobal Administrator is the Microsoft Entra admin role with access to every administrative feature in the tenant, including giving admin consent to apps for the whole organization.Read more needs to do these steps:
- Sign in to https://app.rencore.com/ with a global admin account.
- Check Consent on behalf of your organization.
- Click Accept.
Afterward, users can sign in to Rencore Governance. The app used for sign-in uses these permissions:
| Name | Description |
|---|---|
| View users’ basic profile | Allows the app to see your users’ basic profile (name, picture, user name) |
| Maintain access to data you have given it access to | Allows the app to see and update the data you gave it access to, even when users are not currently using the app. This does not give the app any additional permissions. |
An automation error about templates
-
Click Edit Automation in the top right.
-
Click 2. Automation.
-
Check or change the value of the template. It can be None, Rencore Governance default or a custom template that you created.
A missing permissions banner
- Click the ? on the banner. A dialog below the banner shows which permission needs consent again.
Frequently asked questions
Why do I see a message that the app requires my admin's approval at sign-in?
The Admin Consent Workflow is enabled for your tenant, and only administrators can give access to apps. A global administrator must grant consent before users can sign in to Rencore Governance.
How do I fix the admin approval prompt when signing in to Rencore Governance?
A global administrator signs in to https://app.rencore.com/ with a global admin account, checks Consent on behalf of your organization, and clicks Accept. Afterward, users can sign in to Rencore Governance.
What does the automation error "Template are not configured properly" mean?
The template setting of the automation is not configured properly. Open the automation with Edit Automation, go to 2. Automation, and check or change the template value. It can be None, Rencore Governance default, or a custom template that you created.
Why does Rencore Governance show a missing permissions banner?
Rencore Governance needs a permission that has not been consented yet. Permission requirements change from time to time, which can leave a permission missing. Click the ? on the banner to see which permission needs consent again.
What should I check first before troubleshooting a Rencore Governance issue?
Check status.rencore.com. If an incident is listed for your region, Rencore is already working on it and no action is needed on your side.
Was this page helpful?
Thanks for the feedback.
Thanks. What was wrong?