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Support Portal

Last updated General

AI summary

Create a Support Portal account to open support conversations, add ticket details, and track status. If you need to view colleague tickets, request company-wide access from Support.

How to create a Support Portal account and use it to raise and track support conversations. The Rencore Support Portal is where you open a conversation with the Support team, add details to a ticket and see its status. If you have never signed in, create your account first; if you need to see the tickets of colleagues, ask Support for the company-wide view.

How to create a Support Portal account and use it to raise and track support conversations

Start with

  1. Create a Support Portal account Sign up for the Rencore Support Portal so you can raise and follow your own support conversations.
  2. Create a support conversation Open a new support conversation with the Rencore Support team from the Support Portal.
  3. Update a support ticket Add details to a ticket you already sent, from the Support Portal or from the notification email.

All pages in Support Portal

Your Support Portal account 3 pages

Sign up, sign in and reset your password.

  • Access the Rencore Support Portal

    Where to sign in to the Support Portal and what you can do there.

    Before you begin: A Support Portal account.

    2 steps

  • Create a Support Portal account

    Sign up for the Rencore Support Portal so you can raise and follow your own support conversations.

    Before you begin: A company email address.

    11 steps

  • Reset your Support Portal password

    Reset a forgotten Support Portal password.

    Before you begin: You know the email address of your Support Portal account.

    8 steps

Support conversations 3 pages

Open a conversation, add to it, and let colleagues see your company's conversations.

  • Create a support conversation

    Open a new support conversation with the Rencore Support team from the Support Portal.

    Before you begin: A Support Portal account.

    8 steps

  • Update a support ticket

    Add details to a ticket you already sent, from the Support Portal or from the notification email.

    Before you begin: A Support Portal account.

    7 steps

  • Access company support conversations

    Ask Support to let chosen colleagues see every support conversation from your company.

    Before you begin: You are the main point of contact for your company with Rencore. (+1 more)

    2 steps

Frequently asked questions

What can I do in the Rencore Support Portal?

In the Rencore Support Portal, you open a conversation with the Support team, add details to a ticket and see its status.

I have never signed in to the Support Portal. What should I do first?

Create your Support Portal account first. After that you can raise and follow your own support conversations.

Can I add details to a support ticket I already sent?

Yes. You can add details to an existing ticket from the Support Portal or from the notification email.

How can I see the support tickets of my colleagues?

Ask Support to give you the company-wide view. Support can let chosen colleagues see every support conversation from your company.

What should I do if I forgot my Support Portal password?

Reset it by using the Reset Support Portal password steps. The Support Portal account section also covers signing up and signing in.

Related pages

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