Access company support conversations

By default, you only see the support conversations you create. Ask Rencore Support to let specific users see every support conversation raised by anyone in your company (as long as their registered Support Portal email is in the company’s domain).

Before you begin

• You are the main point of contact for your company with Rencore. The request comes from that role.
• Each user on the list has a Support Portal account with a company email account.

Steps

1. Send the request to your Customer Success Manager, or create a support conversation.

2. Use this content for the request, and list as many people as you need:

   Subject: Required Users to have access to all Support Conversations from our Company

   Customer Impact: Informational

   Description: As the main point of contact for our company, I would like to request that the individuals listed below be granted access to view all support conversations created by users within our organisation. This gives better visibility, continuity, and coordination when managing support requests.

   Please grant the appropriate permissions to the following users:

   • [Name 1: Email]
   • [Name 2: Email]
   • [Name 3: Email]