Get help

Get answers and support from Rencore whenever you need it. This page lists the support channels and how to use each one.

Before you begin

• Email and the Support Portal do not depend on your Rencore Governance role.
• For an issue in a specific Workspace, copy your environment information so you can include it in the request. See Copy environment information.

Steps

Check the service status

1. If Rencore Governance does not load or behaves unexpectedly, open status.rencore.com.
2. Check the live status of Rencore Governance (the Portal and the Rencore Teams App) for your data center region. It shows at once whether an incident is already known.

Use the live chat

1. Click the instant live chat at the bottom right to talk to a customer support engineer directly.

   

Send in-app feedback

Use the feedback button to report a bug, ask for a feature or send general feedback.

1. Go to Settings > Feedback on the Nav Panel.

   

2. Capture and annotate the screen, or record a video.

3. Add a message and send the feedback. It creates a support ticket in the Support Portal.

Create a support conversation

1. Send an email to [email protected] from your work email, or create a support conversation in the Support Portal.
2. For an issue in a specific Workspace, include your environment information in the request. This helps the support team investigate the issue more efficiently.

What you see

All communication about your request takes place in the Support Portal. You see updates and responses in the support ticket and in email notifications sent to the email account that created the ticket.

If it does not work

If you do not receive updates, check that emails from [email protected] are not blocked or filtered by mail rules or spam filters.