Guide
Create a Support Portal Account
To create a support portal account so that you can access the support portal, navigate to the following address:
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Click on “Sign up” in the top-right navigation.
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On the new dialog, enter your Full name, Alias, and company email (try to avoid admin or dev accounts).
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Enable “I’m not a robot” and complete the reCAPTCHA.
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Click “Register”.
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An activation link will be sent to the email supplied.
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Access the email (remember to check the junk folder) and click the link.
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In the new browser window, create and re-enter a password of at least 8 characters.
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Click “ACTIVATE AND LOG IN”.
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Once logged in, click on your “Profile” and “MY profile”.
<img alt=“Once logged in, click on your “Profile” and “MY profile"" src=“/images/docs/mOQiA3Cio8fon7bRDyTW.png”> -
Set your title, add a photo, phone numbers, and, importantly, set your Time Zone (this helps our support team when arranging remote sessions).
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Once your profile is updated, click “Save”,