Troubleshoot Rencore Nova

Last updated Sep 12, 2023 Deprecated Teams App

AI summary

Rencore Nova is deprecated and will shut down on December 31, 2026; migrate to the Rencore Teams App before that date. When Nova error messages appear, check your Environment and Teams App settings in Rencore Governance; you need the Owner role to make changes. Common problems include missing environment connections, duplicate connections through another environment, or disabled Nova settings.

Rencore Nova is deprecated and will be shut down on 31 December 2026. It has been replaced by the Rencore Teams App. To migrate, click Settings, then Teams App Settings in Rencore Governance, and on the General Settings tab enable the Rencore Teams App for test users and groups first, or for the entire organization. Do this before the shutdown. See Configuring Rencore Teams App.

Fix the messages Rencore Nova shows when it is not connected to your Environment or not turned on for your users. Most of them come from the Rencore Nova Integration settings.

Before you begin

You need the Owner role to change the Rencore Nova Integration settings. Only the Owner role has the Manage Nova integration permission. See Rencore roles.

Steps

In Rencore Governance, go to Settings > Environment Settings > Rencore Nova Integration.
Check that Environment Connected to Rencore Nova and Rencore Nova Teams App enabled for all users of the connected Microsoft 365 tenant are both on. See Integrate Rencore Nova.
Find the message you see below.

If it does not work

Rencore Governance not found

This message is displayed in the Nova app for users of the given tenant if the Environment Connected to Rencore Nova feature is not enabled. See Integrate Rencore Nova to turn it on.

Connection to Rencore Nova failed

If the tenant is already connected to Rencore Nova via a different Environment, this message is displayed. A tenant can only be connected to Rencore Nova through a single Environment at a time.

Rencore Nova not enabled

This message is displayed in the Nova app for users of the given tenant if the Rencore Nova Teams App enabled for all users of the connected Microsoft 365 tenant feature is not enabled. See Integrate Rencore Nova to turn it on.

This option can only be enabled if Nova is connected to the given Environment (the Environment Connected to Rencore Nova feature is enabled, the first switch button).

Download Teams App manifest button inactive

The button becomes inactive only when Rencore Nova is not connected to the Environment.

Frequently asked questions

Why does Rencore Nova show the message Rencore Governance not found?

The Environment Connected to Rencore Nova feature is not turned on. Users of the tenant see this message in the Nova app until you switch that feature on in the Rencore Nova Integration settings.

Why does the message connection to Rencore Nova failed appear?

The tenant is already connected to Rencore Nova through a different Environment. A tenant can only be connected to Rencore Nova through a single Environment at a time.

Why can I not turn on Rencore Nova for all users of the connected Microsoft 365 tenant?

This option can only be turned on if Rencore Nova is connected to the Environment. Switch on Environment Connected to Rencore Nova (the first switch) first, then turn on the option for all users.

Why is the download Teams App manifest button inactive?

The button becomes inactive only when Rencore Nova is not connected to the Environment. Connect the Environment to Rencore Nova to make the button active again.

Who can change the Rencore Nova integration settings?

Only users with the Owner role can change them. The Owner role is the only role with the Manage Nova integration permission. The settings are under Settings > Environment Settings > Rencore Nova Integration.

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