Availability and status

Rencore commits to 99.9% availability for Rencore Governance in every 90-day period. You can check the live status of Rencore Governance at any time on status.rencore.com.

Availability commitment

The commitment is set out in section 7 of the Rencore Governance SaaS Agreement. Actual availability is generally above 99.9%.

Scheduled maintenance that follows the terms of the SaaS Agreement does not count as downtime. The agreement also describes what applies if availability falls below the commitment.

Live service status

status.rencore.com shows the current status of Rencore Governance (the Portal and the Rencore Teams App) per data center region, and of myRencore. It updates itself, so it is the first place to check when Rencore Governance does not respond as expected.

If something is not working, you will need to:

1. Open status.rencore.com and check whether an incident is listed for your region.
2. If no incident is listed, contact Rencore support.

Backups

Rencore backs up the configuration of Rencore Governance, such as your settings and dashboards, every day. The backups are encrypted with a separate key and stay in the same Azure region and data center as your data:

Backup	Kept for	Where
PostgreSQL database	7 days	Same region and data center
Storage accounts	30 days	Same region and data center, in a separate tenant

Data from your Microsoft 365 tenant is not restored from a backup. Rencore Governance scans your tenant again instead, which gives you more current data than a backup could.

For certifications, audit reports and security policies, see Certifications and compliance and the Rencore Trust Center.