Customer data

Last updated Apr 24, 2023 Security & Privacy

AI summary

Rencore Governance collects metadata and configuration information from your Microsoft 365 environment to operate, but not actual file or document content. You control this data through granular consent settings, and it is stored in your chosen Azure region and can be recovered for 30 days after deletion.

Rencore Governance collects and processes customer data, which means any information and metadata of the customer contained in Microsoft 365 or other connectors the customer chooses to connect to Rencore Governance.

Rencore Governance must access this information in order to perform the Services and includes Customer’s activity logs, as well as customizations and configuration made to Microsoft 365, as well as information provided in the process of signing up for Rencore Governance, e.g. payment information.

Customer data does not include any content from data files or, for example, emails, documents, or messages.

To allow Rencore Governance to access and scan the customer data, the customer must provide explicit consent to grant the required permission on a per-service basis or at a more granular level.

The customer remains in control at all times and can revoke the given consent at any time.

Customer data is stored in the Azure data center chosen by the customer upon creation of the Rencore Governance workspace.

Rencore Governance retains the customer data throughout the subscription period and limits the retention of historic data. When you delete your Workspace in Rencore Governance, its data is marked for deletion within 10 minutes. For 30 days, Rencore Support can restore it on request. After 30 days, it is deleted for good.

Frequently asked questions

What data does Rencore Governance collect and access?

Rencore Governance collects information and metadata from Microsoft 365 and other connectors you choose, including activity logs, customizations, configuration, and sign-up information. Rencore Governance does not collect content from data files, emails, documents, or messages.

Can I revoke the consent I gave to Rencore Governance?

Yes. You remain in control at all times and can revoke your consent at any time.

What happens to my data when I delete my workspace?

Your data is marked for deletion within 10 minutes. For 30 days after deletion, Rencore Support can restore your data on request. After 30 days, your data is permanently deleted.

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