Admin portal access

Last updated Jul 2, 2025 Security & Privacy

AI summary

Authorized Rencore staff can see workspace metadata through an internal admin portal, including user lists, scan history, and connector information. Your customer data cannot be accessed; only non-sensitive operational and telemetry data is visible.

To run the service, authorized Rencore staff can see some data about your Workspace in an internal admin portal, listed below. They cannot see your customer data.

Following data is accessible through the admin portal:

Workspace

Users of a workspace (including name, email, last sign in date)
Scan job history and currently running for a workspace
Messages associated to scan jobs (eg. errors, warnings)

Environment

Number of connectors connected to the tenant
Number of entities and relations per connector
Name and description of checks built
Name and description of reports built
Name and description of automations built

Other

Tenant URL
Company name, workspace name, and other metadata as per the configuration in Rencore Governance.

The Admin portal does not have insights into actual customer data. Only metadata and relevant information for telemetry can be found there.

Who has access

The admin portal can be accessed by these groups or individuals at Rencore:

Authorized personnel in Technical Operations, including Operations and Support staff
Purpose: to ensure reliable performance, troubleshooting, and operations.
Authorized personnel in Product Management
Purpose: to understand telemetry, usage, adoption, and more.

Frequently asked questions

Can Rencore staff see my customer data in the admin portal?

No. The admin portal only contains metadata and telemetry information, not actual customer data. Authorized Rencore staff can view workspace users, scan job history, and configuration details, but cannot access customer data.

What information about my workspace can Rencore staff access?

They can access workspace user information (name, email, last sign-in date), scan job history and messages, counts of connectors, entities, and relations, names and descriptions of checks, reports and automations, plus configuration metadata like workspace and company names.

Which Rencore teams have access to the admin portal and why?

Authorized personnel in Technical Operations (including Operations and Support staff) and in Product Management have access. They use it for reliable performance, troubleshooting, operations, and understanding telemetry, usage, and adoption.

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