Support Portal

Also known as: Rencore Support Portal, support conversation, support ticket

The Rencore Support Portal at support.rencore.com is where you raise a support ticket with Rencore and follow its progress. Its account is separate from your Rencore Governance sign-in.

In the portal you submit tickets, called support conversations, add details and talk to Rencore Support engineers. The account does not depend on your Rencore role.

A ticket with the right details lets Support start work straight away. By default you see only the conversations you created.

For example, for an issue you give the subject, the service, the customer impact from Informational to High, and the Correlation ID of any error. In-app feedback from Settings > Feedback also creates a ticket in the Support Portal.

Sign up at support.rencore.com with your company email and activate the account from the email you receive. To see every conversation raised in your company, the main point of contact asks Rencore Support for the company-wide view.