FAQ
Teams
Answers about using the Rencore Teams App in Microsoft Teams.
Another reviewer is already working on the same review. Should I wait?
You do not need to wait. Multiple reviewers can start a review independently. However, the first reviewer to complete the review submits the final result.
Read more →Can I change my decision after approving or declining?
No, once you submit an approval or decline decision, it cannot be changed through the Teams App. If you need to reverse a decision, contact your IT admin.
Can I edit or cancel a request after submitting it?
Once submitted, requests follow your organization's governance workflow. Contact your IT admin if you need to modify or cancel a submitted request.
Can I reject a review assignment?
Yes. On the review start page, click Reject Review and provide a reason. You will be removed as a reviewer for that workspace.
Read more →Can I see what other reviewers changed?
After a review is completed, click the entry in your History tab to see a summary of all changes that were made, including which people or permissions were added or removed.
Does the Rencore Teams App work on mobile?
The Rencore Teams App is currently optimized for the desktop and web versions of Microsoft Teams. Mobile support may be limited.
I cannot find a template for what I need. What should I do?
Templates are created and managed by your IT admin. If none of the available templates fit your needs, contact your IT team to request a new template or ask for guidance on which existing template to use.
I cannot find the Rencore Teams App in Microsoft Teams. How do I get access?
The Rencore Teams App must be deployed and enabled by your organization's IT admin. If you cannot find it in your Teams sidebar or the app catalog, contact your IT team to request access.
I removed someone during a review but they still have access. Why?
Review changes are applied when you complete the review by clicking Complete on the summary page. If you are still in the middle of the review process, changes are queued but not yet applied.
Read more →I see "Other Approvers" on an approval card. Do all approvers need to act?
This depends on how your admin configured the approval workflow. In some cases, a single approval is sufficient. In others, all listed approvers need to act.
Read more →What do the different actions on the summary page mean?
You may have the option to select additional actions beyond the standard Complete action, such as Archive, Delete, or other custom actions your admin configured.
Read more →What does the external access information in workspace details show me?
The Site Access and File Access sections show you exactly who has access to your workspace content and how. This includes external users (people outside your organization), anonymous sharing links, and organization-wide sharing.
Read more →What happens after I submit a request?
Depending on your organization's setup, the workspace is either created immediately or sent to an approver for review. You can track the status of your request on the History tab of the Requests page, or in the Ongoing Requests section on your Home page.
What happens if I do not act on an approval before the due date?
If the due date passes without a decision, the approval expires. The requester and your admin are notified. Check with your admin about your organization's policy for expired approvals.
What happens if I do not complete a review before the due date?
The review expires and is moved to your History tab with an Expired status. Depending on your organization's configuration, expired reviews may trigger follow-up actions or notifications to your admin.
Why are some features or navigation items missing?
Your admin controls which features are enabled for your organization. If you do not see a specific feature (like Workspaces or Reviews), it either has not been enabled or has not been rolled out to your organization yet.
Why did I receive a review assignment?
You received a review because you are an owner of a workspace that is part of a scheduled access review. Your organization uses reviews to regularly verify access.
Read more →Why do I not see all my workspaces?
The Workspaces page shows workspaces where you are an owner or member. If you are looking for a workspace you were recently added to, it may take a short time for changes to sync. Also check that the correct service tab is selected: workspaces are grouped by service type (Teams, SharePoint, Viva Engage, Groups).
Why is a service tab missing?
Your admin configures which Microsoft 365 services are visible in the Teams App. If a tab for a specific service is missing, that service has not been enabled for the Teams App.